The proof of delivery is on the trip, not on a phone

Contract logistics · FMCG client — Owner control & less admin

Payment was held because a proof of delivery could not be produced, and it was on a driver’s old phone.

What was going wrong

PODs were photographed and shared on WhatsApp, where they aged out of the chat.

What changed

The POD is captured against the trip and stays with it, so it is attached to the bill when the client asks.

What it changed day to day

• PODs: Filed with the trip
• Held payments: Released
• Client queries: Answered same day

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