Spotting unhappy customers early

B2B software company · 300 subscribers — Customers who come back

The first sign that a customer was unhappy was usually their cancellation e-mail.

What was going wrong

Renewals were chased at the last minute, and support, billing and sales each saw a different part of the customer.

What changed

Each customer now has a health score built from usage, tickets and payments. Low scores start a check-in journey, and renewals show up on the team's list well in advance.

What it changed day to day

How NikERP helps businesses like this

NikERP.cloud is cloud ERP and CRM software for Indian SMEs: GST invoicing, stock, purchase, accounts, customer follow-ups and reporting in one system, with an industry template to start from.