Regulars who keep coming back

Fine-dine restaurant · 60 covers — Customers who come back

The restaurant had hundreds of happy guests and no way to invite any of them back.

What was going wrong

Phone numbers were in the reservation book, birthdays were never remembered, and offers went out as random messages to everyone.

What changed

Guests are now saved with their visits and occasions. Birthday and anniversary offers go out by WhatsApp on their own, and quiet weekdays get a campaign to guests who haven't visited in a while.

What it changed day to day

• Birthdays: Never missed
• Quiet weekdays: Filled with offers
• Guest list: Owned by the restaurant

How NikERP helps businesses like this

NikERP.cloud is cloud ERP and CRM software for Indian SMEs: GST invoicing, stock, purchase, accounts, customer follow-ups and reporting in one system, with an industry template to start from.