Extra work approved before it is done

Multi-brand workshop · 14 bays — Owner control & less admin

A customer refused to pay for work they said they never approved, and there was nothing to show otherwise.

What was going wrong

Estimates were verbal. Additional repairs found mid-job were approved on a phone call nobody recorded.

What changed

The job card carries the estimate. Extra work is added as a revision the customer approves before the spanner turns.

What it changed day to day

• Billing disputes: Rare
• Approvals: On the job card
• Technician time: Not wasted

How NikERP helps businesses like this

NikERP.cloud is cloud ERP and CRM software for Indian SMEs: GST invoicing, stock, purchase, accounts, customer follow-ups and reporting in one system, with an industry template to start from.