Every enquiry gets a call back the same day

Residential developer · 3 projects · 9-member sales team — Winning more sales

Monday mornings used to start with a pile of weekend enquiries — from property portals, the website and a dozen WhatsApp groups — and nobody sure who had called whom.

What was going wrong

Leads sat in different phones and inboxes. Site visits were booked on calls and forgotten, and the owner only learnt about a lost buyer when the flat was sold elsewhere.

What changed

Now every enquiry lands in one NikCRM inbox and is shared out to the team automatically. Buyers get a WhatsApp reminder the evening before their site visit, and quiet leads get a gentle nudge every week.

What it changed day to day

• Enquiries: Answered the same day
• Site visits: Reminded automatically
• Owner's view: Pipeline by project

How NikERP helps businesses like this

NikERP.cloud is cloud ERP and CRM software for Indian SMEs: GST invoicing, stock, purchase, accounts, customer follow-ups and reporting in one system, with an industry template to start from.