Dealers who serve themselves

Pump manufacturer · 85 dealers — Customers who come back

The accounts team spent every afternoon answering one question from dealers: "What is my balance?"

What was going wrong

Dealers called for statements, invoice copies and order status, and salesmen took orders on paper during visits.

What changed

Dealers now see their invoices, payments and balance in the customer portal. Salesmen record visits and orders on their phones, and the order reaches the factory immediately.

What it changed day to day

• Statement calls: Mostly gone
• Dealer orders: Same-day entry
• Accounts team: Back to real work

How NikERP helps businesses like this

NikERP.cloud is cloud ERP and CRM software for Indian SMEs: GST invoicing, stock, purchase, accounts, customer follow-ups and reporting in one system, with an industry template to start from.