Complaints that never fall through the cracks

Electronics service franchise · 3 centres — Owner control & less admin

An angry customer posted online that nobody had called back in five days — and he was right.

What was going wrong

Complaints arrived by phone, e-mail and walk-ins, and there was no single list of what was still open.

What changed

Every complaint is now a ticket with a target time. Overdue tickets escalate to the manager, customers check their job status in the portal, and each closed job asks for a rating.

What it changed day to day

How NikERP helps businesses like this

NikERP.cloud is cloud ERP and CRM software for Indian SMEs: GST invoicing, stock, purchase, accounts, customer follow-ups and reporting in one system, with an industry template to start from.