Clients who come back

Salon chain · 5 outlets — Customers who come back

New clients loved their first visit — and then simply never booked again.

What was going wrong

Memberships and packages were written in a register at each outlet, and nobody reminded clients when they were due.

What changed

Clients now get a friendly reminder when it's time for their next visit, memberships are tracked across every outlet, and birthday offers go out on their own.

What it changed day to day

• Repeat visits: Encouraged automatically
• Memberships: Tracked across outlets
• Owner's view: Every outlet side by side

How NikERP helps businesses like this

NikERP.cloud is cloud ERP and CRM software for Indian SMEs: GST invoicing, stock, purchase, accounts, customer follow-ups and reporting in one system, with an industry template to start from.