AMCs that renew on time

Appliance service company · 18 technicians — Customers who come back

Annual maintenance contracts quietly expired, and customers called a competitor when something broke.

What was going wrong

Complaints were taken on calls, technicians were sent out by phone, and spare parts were often missing when needed.

What changed

Every complaint is now a ticket with a target time and an assigned technician. Spare parts have reorder levels, and renewal quotations go out a month before an AMC ends.

What it changed day to day

• AMC renewals: Sent a month ahead
• Response time: Tracked per job
• Spare parts: In stock when needed

How NikERP helps businesses like this

NikERP.cloud is cloud ERP and CRM software for Indian SMEs: GST invoicing, stock, purchase, accounts, customer follow-ups and reporting in one system, with an industry template to start from.