AMC renewals that call themselves

Industrial equipment · 400 machines installed — Customers who come back

Annual maintenance contracts lapsed quietly, and the first anyone knew was a breakdown call from an uncovered customer.

What was going wrong

Warranty end dates and AMC renewals lived in one engineer’s diary across 400 installations.

What changed

Every machine carries its serial number, install date, warranty and AMC. Renewal reminders go out a month ahead, with the quote attached.

What it changed day to day

• AMC renewals: Prompted automatically
• Service income: Recurring
• Machine history: One place

How NikERP helps businesses like this

NikERP.cloud is cloud ERP and CRM software for Indian SMEs: GST invoicing, stock, purchase, accounts, customer follow-ups and reporting in one system, with an industry template to start from.